Inna Baytsym
Category 1 quality expert
2 years ago, Vodafone Ukraine bought a directory with geocoordinates, as well as a directory of names and patronymics, from Direct Marketing Solutions, which made it possible to achieve the following goals:
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Ensuring a high-quality process of registration and transfer of numbers in compliance with the conditions set by the state for the new Procedure for registering prepaid subscribers (general certification) and the Mobile Number Portability (MNP) project.
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Improvement of work with appeals of our customers on local problems in terms of communication quality. When fixing appeals, our tech. specialists online receive information about problems encountered by subscribers in real locations, which has already been converted into geocoordinates.
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Improving the quality of service to subscribers in call centers - less time is spent on fixing the address due to the selection of data when registering a subscriber's request from the drop-down windows. In addition, monthly updates of the directory by the partner eliminate the need to enter addresses manually (decommunization, appearance of new addresses in connection with the active development of megacities, etc.)
"Direct Marketing Solutions" is the only company in Ukraine that offers the most complete solution, where geocoordinates are attached to the addresses of the smallest settlements.
Cooperation with a partner brings only pleasure - both before the conclusion of the Agreement and the purchase of databases, and now, at the support stage - any request is promptly responded to, consulted, updates take place on clearly stipulated dates, they offer to try new improved products and services. 10 out of 10 on the NPS scale!
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