Privacy Policy

1. GENERAL PROVISIONS

1.1. This Privacy Policy (hereinafter referred to as the "Policy") establishes the procedure for obtaining, storing, processing, using, and disclosing information, including the personal data of users of the website www.dmsolutions.com.ua. (hereinafter referred to as the "Website"). Information regarding personal data is obtained from the users of this Website by "DIRECT MARKETING SOLUTIONS" LLC, which owns the Website.

1.2. The Website respects the confidential information of any person visiting our Website. In this regard, the Website has developed this Policy, the purpose of which is to inform the User about the procedure for collecting, storing, and processing personal data and information provided by Users while using this Website.

1.3. By using any part of the Website, the User automatically consents to the terms of this Privacy Policy. The User does not have the right to use the Website if they do not agree with the terms of this Privacy Policy, or if they have not reached the legally established age entitling them to enter into such agreements. In this case, the User is prohibited from using the Website, any information posted on the Website, or any services provided through the Website, and the User is obliged to leave the Website.

1.4. The Website is not responsible for the procedure of obtaining, storing, processing, using, and disclosing the User's Personal Data by third-party enterprises and organizations that are not owned or managed by the Website, or by individuals who are not employees of the Website, even if the User gained access to the websites, goods, or services of these persons through the Website.

1.5. The User acknowledges that in the event of the User's negligence toward the security and protection of their personal data and authorization data, third parties may obtain unauthorized access to the account, as well as to the personal and other data of the User. The Website is not liable for damages caused by such access.

2. PERSONAL DATA COLLECTED THROUGH THE WEBSITE

2.1. The Website collects information relating to specific individuals solely for the purpose of processing and use, and only if the User has voluntarily consented to its use.

2.2. Personal data consists of information that allows for the identification of the User and/or can be used to contact the User. Such information includes the User's name, contact phone number, and email address, which are specified by the User independently on the Website page. This information about the User may be stored in our contact or administrative databases due to past or ongoing cooperation with the User, or because we believe the User may be interested in receiving materials about our activities and services from the Website.

2.3. Other information that may be collected automatically when the User visits the Website:

Addresses of third-party websites from which the User navigated to the Website;
The User's Internet Protocol (IP) address;
Addresses of websites that the User visited simultaneously with the Website;
Technical information about the User's browser and computers;
Information about resource operation errors initiated by the User;
Data about the software version of the User's browser;
Data about the operating system of the computer from which the User visited the Website;
Data about search parameters that led the User to the Website.

2.4. The Website also stores a cookie file on the User's computer as an auxiliary tool for Website functionality. When the User visits the Website, the Website automatically tracks information about the visit using standard e-commerce tools, including web tracking software, server logs, and first-party cookies. Cookies are text files that the Website places on a hard drive. Cookies may store information about the User's computer, the type of browser used, and the number of visits to a particular site from that computer. The Website also uses cookies to:

collect information about how visitors use the Website: the pages visited, the links used, and the duration of stay on each page;
determine the effectiveness of advertising campaigns and manage them;
support Website features, for example, to eliminate the need to re-enter login details already in the database, or to re-apply settings already specified during previous visits to the Website; and to personalize the experience with the Website.

2.5. The Website may permit the placement of third-party cookies, for example, from advertising agency networks, which may facilitate the delivery of advertisements about services provided to the User on other sites.

2.6. Information collected automatically by the Website cannot, by itself, be used to identify the User. All information remains unchanged during the data collection process.

3. METHOD AND PURPOSE OF USING PERSONAL DATA

3.1. Information about the User, including personal data, is used to ensure the implementation of civil law, tax, and accounting relations, as well as the fulfillment of contractual obligations for the sale of goods or the provision of services.

3.2. The purpose of obtaining, storing, processing, and using the User's Personal Data is to protect both the interests of the User and the interests of "DIRECT MARKETING SOLUTIONS" LLC, as well as to provide services to the User, including displaying personalized or general information, and improving the quality of service during the sale of goods and provision of services through the Website.

3.3. "DIRECT MARKETING SOLUTIONS" LLC generally uses personal information collected through our site to:

provide information and services requested by Users;
ensure security and prevent fraud;
provide high-quality customer service;
personalize the use of the Website;
display personalized advertisements when visiting the Website;
provide Users with special offers and other information that we believe may be of interest to them (but only with their permission);
provide Users with information and notices regarding their use of the Website;
provide Users with invitations to participate in surveys and leave feedback about the company;
better understand the needs and interests of Users;
improve the content, functionality, and usability of the Website;
improve goods and services;
improve marketing and promotional activities;
fulfill any other purposes specified in the applicable privacy notice or other agreements between "DIRECT MARKETING SOLUTIONS" LLC and Users.

3.4. "DIRECT MARKETING SOLUTIONS" LLC may use contact information in mailing lists, namely to inform the User about new features, promotions, and other news of the Website, as well as to send other promotional messages from the Website or from carefully selected partners of "DIRECT MARKETING SOLUTIONS" LLC about goods and services that may be of interest to the User. The User can opt out of the mailing list by using the "Unsubscribe" link in the email received from the Website.

4. CONDITIONS FOR PROVIDING ACCESS TO THE DATABASE

4.1. The transfer of Personal Data to third parties is permitted in the following cases:

after obtaining the consent of the User to whom this information relates;
when it is necessary to transfer Personal Data in order to fulfill an order or request of the User;
upon reasonable requests from state authorities entitled to receive such data;
in the event that, in the opinion of "DIRECT MARKETING SOLUTIONS" LLC, the User violates the terms of this Agreement and/or other contracts and agreements between "DIRECT MARKETING SOLUTIONS" LLC and the User.

4.2. The User permits "DIRECT MARKETING SOLUTIONS" LLC to allow other companies with which "DIRECT MARKETING SOLUTIONS" LLC has concluded relevant agreements to receive, store, and process data about the User (except Personal Data), such as the User's IP address, cookies, as well as statistical information about the User's activity, in order to improve the quality of services and promotional information provided by these companies.

4.3. Personal data is also disclosed when the User orders services on the Website, but only to the extent necessary to identify the User and their order.

5. PERSONAL DATA OF MINOR CHILDREN

5.1. "DIRECT MARKETING SOLUTIONS" LLC does not wish to collect information about visitors under the age of 14. If necessary, we may explicitly draw a child's attention to the fact that they are not obliged to send any personal information to our address. If parents or other legal representatives of a child discover that the child has provided certain information to the Website and deem that this data should be destroyed, the parents or other legal representatives must contact us via email. In this case, we will immediately delete the relevant personal information.

6. PROCEDURE FOR CHANGING/DELETING INFORMATION

6.1. The User has the right at any time not to provide personal information to the Website or to decide to block the acceptance of cookies. The User can also refuse to receive promotional emails, or request "DIRECT MARKETING SOLUTIONS" LLC not to share personal information collected on the Website with unaffiliated third parties for their own marketing purposes. The User can make such a request by sending an email.

6.2. The operation of certain Website features that require information about the User may be terminated from the moment the information is changed or deleted.

6.3. The User's Personal Data is stored until it is deleted by the User.

6.4. An email (information) sent to the email address specified by the User shall constitute sufficient notice to the User regarding the deletion or other processing of personal data.

7. CONTACT DETAILS OF "DIRECT MARKETING SOLUTIONS" LLC

7.1. In case of questions, suggestions, or complaints regarding the information provided by the User, the User may contact the following address: "DIRECT MARKETING SOLUTIONS" LLC, 15/15 Novokostiantynivska St., Kyiv, 04080.

7.2. Upon written request and upon presentation of a document establishing their identity, the User may be provided with information on the procedure for obtaining information regarding the location of the database.

8. INFORMATION PROTECTION

8.1. "DIRECT MARKETING SOLUTIONS" LLC takes all reasonable precautions to protect data confidentiality. Only those employees of "DIRECT MARKETING SOLUTIONS" LLC who need to perform job functions that require access to users' personal information have access to information about users.

8.2. "DIRECT MARKETING SOLUTIONS" LLC utilizes a comprehensive data security program, which includes commercially reasonable administrative, physical, and technological security measures, to protect the User's personal information from unauthorized access, use, unauthorized or accidental destruction, modification, or disclosure. Although "DIRECT MARKETING SOLUTIONS" LLC takes commercially reasonable precautions to ensure a level of security, the User agrees that the confidentiality of data transmitted over the Internet is not guaranteed, and in the event that access to this data is obtained by third parties outside the technical communication facilities controlled by "DIRECT MARKETING SOLUTIONS" LLC, "DIRECT MARKETING SOLUTIONS" LLC is not liable for damages caused by such access.

9. PROCEDURE FOR CHANGING THE PRIVACY POLICY

9.1. "DIRECT MARKETING SOLUTIONS" LLC may change the terms of the privacy policy. In this case, "DIRECT MARKETING SOLUTIONS" LLC will replace the version of the document on the "Privacy Policy" page. Please review these terms periodically to remain informed about how "DIRECT MARKETING SOLUTIONS" LLC protects User information on the Website.

9.2. "DIRECT MARKETING SOLUTIONS" LLC is not liable for harm or damages incurred by the User or third parties as a result of a misunderstanding or misinterpretation of the terms of this Privacy Policy, instructions, or guidelines on how to use the Website regarding data placement and other technical issues.

10. ADDITIONAL TERMS

10.1. In the event that any provision of the Privacy Policy, including any sentence, clause, or part thereof, is found to be contrary to law or invalid, this shall not affect the other provisions that do not contradict the law; they shall remain in full force and effect, and any invalid or unenforceable provision shall, without further action by the Parties, be deemed amended and corrected to the extent necessary to ensure its validity and enforceability.

10.2. This Privacy Policy applies to the User from the moment when, while using the Website, they agreed to the terms of this Privacy Policy upon transferring their Personal Data, and remains in effect as long as any information about the User, including personal data, is stored on the Website.

10.3. The legislation of Ukraine applies to the relations between "DIRECT MARKETING SOLUTIONS" LLC and the User. Each party fully agrees that the relevant courts of Ukraine have exclusive jurisdiction over any claims and disputes relating to the Agreement.

10.4. We use Google Sheets Apps Script. You can learn how Google collects and processes data on the official pages of the Google Safety Center.